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Thoughts Voice Interfaces in Hotels

Last week Amazon announced that they are going to launch a custom version of Alexa for hotels. It’s a really interesting use case because the location helps reduce or refine the number of possible/likely requests the Alexa may get.

The idea there being that for now, voice interfaces will work best in two variations. One being when it has to understand only a few words (volume up, play song, call Mum), the other being when it can understand all words. Anything in between is difficult because you have no physical interface showing you what you can and can’t select/say (a menu).

This is explained well in this article by Benedict Evans.

Benedict also included the Amazon announcement in his newsletter which I forwarded to my partner Ed and kicked off a discussion about why hotels would or wouldn’t be good for Alexa.

Below is my final email response to Ed and his comments in green. Debating this stuff is really helpful and I appreciated Ed’s pushback on my blanket claim that “this is good” because it forced me to explain in more detail why I thought that.

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